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Terms and ConditionsDirectflooring2u is committed to ensuring we keep your custom and that you are happy with the goods you receive from us. The www.directflooring2u.co.uk website is operated by:Stockport Flooring and Interiors Ltd trading as www.directflooring2u.co.uk and Direct Flooring2U Our contact details are as follows:Registered Office & Trading address: Stockport Flooring & Interiors Ltd Unit K1 Stanley Green Estate Earl Road Cheadle Hulme Stockport Cheshire SK8 6PT General email: sales@directflooring2u.co.uk By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.directflooring2u.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose. Quick Links
Online ShoppingWe have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read this page and all of our policies. These pages form part of these terms and conditions and contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are not the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. If this is the case we may request additional information to help protect yourself. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details. Visitors under the age of 18 should not register with this website or submit any information to us. RegistrationYou warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 0161 488 1333 between 8am-6.30pm Monday to Friday. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use in accordance with the Licensing Act of 2003. Acceptance of your OrderShortly after you have placed an order with us an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from DirectFlooring2U. Order acceptance and the completion of the contract between you and DirectFlooring2U will take place when your order is despatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. Non-acceptance of an order may be a result of one of the following:
Internet orders will be confirmed by email. Should you not receive confirmation within 3 business days, please contact our order line on 0161 488 1333. Call Centre and Order lineOur operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our Call Centre and Order line are open from 8am to 6.30pm Monday to Saturday and 10.30am to 4.30pm Sunday. Please call 0161 488 1333. Payment MethodsWe accept payment by Visa (credit/debit), MasterCard, Switch, Solo and Maestro. The total amount you pay is unaffected, regardless of the payment method used as we do not charge for credit card use. Please note that DirectFlooring2U does not accept cash, cheques or gift vouchers as payment online. Payment by cash may be agreed for a collection if an item is already in stock. Pricing PolicyAll prices shown on the website are in Pound Sterling (£) and are exclusive of VAT at the current rate. Prices may change and offers may be withdrawn at any time. Our prices are reviewed regularly and can change at any time without notice. Product Availability / InformationWe feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent. As we are a warehouse open to the public, items could go out of stock from our warehouse before the internet inventory is updated. If this should happen we will notify you immediately. ShippingWe endeavour to deliver within 7 working days of your order being placed unless alternative dates are stated in the product description or are agreed with a member of staff of DirectFlooring2U prior to order, this is subject to goods being in stock. We are unable to guarantee delivery will be within seven days (unless agreed prior to order) and reserve the right to take up to 28 days for delivery. As is the case with many large and high profile companies, telephone calls to DirectFlooring2U may be recorded for security and service monitoring purposes. All orders will be confirmed by email only. Should you not receive confirmation within 3 working days, please contact our order line on 0161 488 1333. If sending a copy of an order by fax or mail, please mark as ‘Duplicate’. Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services or may occur an additional delivery charge and we may not be able to arrange delivery of some items to such addresses. Please contact our customer services prior to placing an order if you feel you come under any of the above categories. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All items are subject to stock availability. When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them in good condition. Please make sure that if you have not checked the goods that you sign and write “Unchecked” next to your signature. Please note, upon signing for the goods you become responsible for them. Returns, Cancellations and DamagesUnwanted goods may be returned for a refund or exchange under the Distance Selling Regulations providing the customer cancels in writing within 7 days of delivery. Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, please note that the following items may not be returned: goods which have been made or customised on behalf of a customer. On receipt of the cancellation we will raise a refund on your behalf and will make sure it is credited to your account within 28 days. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender. When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods. Can I Change or Cancel my Order?Yes you can, we will make every endeavour to cancel your order if has not already been despatched. If your order has already been despatched please follow our standard returns procedure. How can I cancel my order?All cancellations must be made in writing, either via e-mail or post and must include your order reference or number. How to Return or ExchangeYou can call our Customer Services number on 0161 488 1333 for help and advice, but you must email stating your intention to return the goods stating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Despatch note. Label the packaging with our address and your order reference number and send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. If you have any further questions about our returns policy please contact DirectFlooring2U Customer Services on 0161 488 1333 or email us on info@directflooring2u.co.uk Returns Address:Direct Flooring 2 U c/o Stockport Flooring & Interiors Ltd Unit K1 Stanley Green Estate Earl Road Cheadle Hulme Stockport Cheshire SK8 6PT We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery or damages during transit of returned goods by a third party. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed. If your goods are damaged or faultyWe always package goods securely to ensure they get to our customers in pristine condition, however occasionally there are problems. Should the packaging be noticeably damaged in transit please ensure you either:
You must inspect the goods within 48 hours to ensure they have not been damaged in transit and contact us immediately should you find the product is damaged. We reserve the right to refuse all returns which fall outside these requirements. If after opening the packaging you find the goods to be damaged call DirectFlooring2U immediately on 0161 488 1333 and speak to a member of staff, or leave a telephone message, if we are closed or cannot take your call quote the following details:
You will be contacted by a member of staff from DirectFlooring2U who will provide a returns (RN) number and outline the requirements for returning goods damaged during transit. Please be aware you may be asked to provide photographs to assist the speedy processing of your claim. Repackage the goods securely (in the original packaging) before sending them back to ourselves. We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods by third parties. We will attempt to replace the goods or refund the order value within seven days. We reserve the right to refuse goods returned to us where the above policy for returning goods damaged during delivery has not been followed. Returning an item without adhering to the above policy may result in you not receiving a refund of your order value. Please also note that all refunds will be made against the original form of tender. Any Queries?If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact Direct Flooring 2 U Customer Services on 0161 488 1333 or email us on info@directflooring2u.co.uk None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied. The WebsiteWe may change the DirectFlooring2U website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. Liability and IndemnityWe do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions. We may modify or withdraw, temporarily or permanently, this website or any part thereof, with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. JurisdictionThe website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website. Third Party LinksTo provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. GeneralWe reserve the right to change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. These conditions of use may be altered from time to time where we consider it reasonable and necessary to do so. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions. Your Statutory Rights are not affected by these terms and conditions. The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party. These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements. You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link. Privacy PolicyWe have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information and to providing a safe, secure site for electronic commerce transactions. The intellectual property rights in this website are owned and controlled by Stockport Flooring & Interiors Ltd. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Stockport Flooring & Interiors Ltd. You may download, electronically copy or print any of the contents on condition that you are using them for personal and not for commercial purposes. Use for any other purpose is strictly prohibited without prior written permission from Stockport Flooring & Interiors Ltd. No right, title or interest in any of the contents of this website will be transferred to you as a result of downloading, electronically copying or printing or attaching to email such material.
a. Cookies A cookie is a small data file that is temporarily stored on your computer hard disk. The Direct Flooring 2 U website uses a number of cookies to operate normally. Cookies help speed up the operation of the website. The website also uses cookies to help Direct Flooring 2 U gather valuable marketing information on website usage. Cookies are also used to track where you came from to get to our website. b. Security of Email Correspondence The website also invites you to contact Direct Flooring 2 U via email, through the "Contact Us" pages. Email correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information, via email. c. Internet Security Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this. d. How do we keep your information up to date? We endeavour to keep all information we hold as accurate and up-to-date as possible. Please write to us at Customer Services, Direct Flooring 2 U, c/o Stockport Flooring & Interiors Ltd, Unit K1, Stanley Green Estate, Earl Road, Cheadle Hulme, Stockport, Cheshire SK8 6PT, or email us on customer.services@directflooring2u.co.uk to notify us of any changes to the information you have previously given to us, or if you are aware of any inaccuracy in the information we hold about you. e. Who at Direct Flooring 2 U can see your information? Information submitted to us is available to Direct Flooring 2 U employees managing and using this information, but otherwise is kept confidential from other members of our staff. Card Holder information is protected and will never be forwarded on to any third parties. f. Do we share your information with others? We may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. If you permit us to do so by indicating at the time you register your details with us we may also occasionally pass your details to other companies in the Stockport Flooring & Interiors Group, as well as business associates or other carefully selected organisations to enable you to receive details of offers and events that may be of interest to you. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so. g. What do we do with your information? We use your information to enable us to provide you with the goods or services you have ordered from us or otherwise in connection with your relationship with us. We may also use the information you provide to us to improve the content and appearance of our website or catalogues. With a view to understanding our customers better, and where you have indicated that you would like us to, we will retain the information about yourself you provide us with and details of any purchases you have made to enable us to offer products and services that are likely to interest you. h. How can you stop receiving marketing communications from us? If you wish to cease receiving marketing or market research communications from us or would like us to cease processing your information in any other way you can write to us at Customer Services, Direct Flooring 2 U, Unit K1, Stanley Green Estate, Earl Road, Cheadle Hulme, Stockport, Cheshire SK8 6PT or email us on customer.services@directflooring2u.co.uk indicating this. Have you received an email from us? If you are on our email mailing list you may have received emails from us about our products, special offers, competitions and other matters. Each email we send contains an easy, automated way for you to cease receiving emails from us. If you wish to do this, simply follow the instructions at the end of any email. i. Telephone calls with us As is the case with many large and high profile organisations, communications with Direct Flooring 2 U by telephone may be recorded for the purposes of monitoring our customer service standards and for security. j. Data Protection Legislation We comply with the Data Protection Act 1998 in respect of any information we hold. k. General Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Stockport Flooring and Interiors Ltd as follows:
Customer Services Manager Direct Flooring 2 U c/o Stockport Flooring & Interiors Ltd Stanley Green Industrial Estate Earl Road Cheadle Hulme Stockport Cheshire SK8 6PT
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